العربيةBayzo hosts listings, photographs and profiles written by its users. We do not review them before they are published, and some of them will infringe someone's rights. This policy is the route a rights-holder uses to have infringing content removed, and the route a seller uses to contest a removal. It applies to trademarks, copyright, design rights and counterfeit goods alike.
1. Our position
We are a hosting provider for user content, not its author. We do not monitor listings for infringement in advance, and we make no representation that any listing is authorised by a rights-holder.
We do act once we are on notice. Under Turkish Law No. 5651 a hosting provider becomes responsible for unlawful content once it has been notified of it, and we treat a valid notice under this policy as that notification. A complete notice is acted on within 24 hours, and usually within a few hours.
2. What to send us
Send a notice to the legal mailbox on the Contact page. To be actionable it must contain all of the following:
- Who you are — your full name, the rights-holder you represent if it is not you, a postal address, an email address and a telephone number.
- What right you hold — the trademark registration number and territory, the copyright work and how you own it, or the design registration. Attach the registration certificate or a link to the register entry.
- What is infringing — the full URL of each listing or profile. A URL, not a screenshot and not a search result: we cannot act on "there are fakes on your site".
- Why it infringes — one or two sentences. For counterfeits, say what identifies the goods as counterfeit.
- A statement that you have a good-faith belief the use is not authorised by the rights-holder, its agent, or the law.
- A statement that the information in the notice is accurate, and that you are the rights-holder or authorised to act on their behalf.
- Your signature — an electronic signature is sufficient.
Notices that omit an element are not ignored: we reply telling you what is missing. But the 24-hour clock starts when the notice is complete.
3. What we do with it
We assess the notice, remove or disable the listings it correctly identifies, and tell the seller what was removed and who asked for it — including your name and the basis of the claim, so that they can respond or resolve it with you directly. If you do not want your identity passed to the seller, do not file a notice; a seller cannot answer an accusation they cannot see.
Repeat infringement costs an account. A seller who receives three upheld notices is suspended; deliberate trade in counterfeit goods results in a permanent ban on the first occasion.
4. If your listing was removed
You may contest it. Write to the legal mailbox with:
- Your Bayzo ID and the URL of the listing that was removed.
- Why you believe the removal was wrong — for example that the goods are genuine and lawfully acquired, that you are an authorised reseller, that the mark is used descriptively, or that the rights-holder has no right in your territory.
- Any evidence: invoices, an authorisation letter, a distribution agreement.
- A statement that the information is accurate, and your consent to your response being passed to the complainant.
We pass a substantive response to the rights-holder. If they do not maintain the complaint, the listing is restored.
Selling a genuine item you own is not infringement. You do not need a brand's permission to resell a phone, a bag or a car you bought. What you may not do is describe a copy as genuine, use a brand's logo as your shop's identity, or imply that the brand endorses you.
5. Photographs
The photographs in a listing are frequently the infringement. Two rules cover almost every case:
- Photograph your own item. A picture taken from a manufacturer's catalogue, another marketplace, or another seller's listing is a copyright infringement and, on Bayzo, also a breach of the Acceptable Use Policy — because it is the strongest single signal of a listing that has no item behind it.
- The photograph you take is yours. Publishing it on Bayzo grants us the licence in section 6 of the Terms of Service and nothing more. Other users may not reuse it, and we will remove it from their listings on request.
6. Bayzo's own rights
The Bayzo name, wordmark, logo and the design of the platform are ours. You may not use them as your own shop identity, in a way that suggests we endorse or have verified you, or in a domain name, application name or social account that could be mistaken for us.
You may refer to Bayzo by name to say, truthfully, that you sell on Bayzo.
7. Bad-faith notices
A notice is a legal statement. Filing one you know to be false — to remove a competitor, or over a right you do not hold — is grounds for us to refuse further notices from you, and may expose you to liability to the seller you targeted. We keep a record of every notice and its outcome.
8. Court orders and authority requests
Orders from a court of competent jurisdiction and requests from Turkish authorities under Law No. 5651 are handled by the legal mailbox and are complied with as the law requires. Where we are permitted to tell the affected user, we do.